My Oracle Support Banner

When Selecting Copy on a Folder in Document Manager, Copy Button Is Grayed Out in the Popup Window (Doc ID 2612471.1)

Last updated on NOVEMBER 19, 2019

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

On :  Unifier 19.8

ACTUAL BEHAVIOR  
---------------

When users select copy from the gear icon when a Document Manager folder or file is selected, in the window that comes up to select the folder to copy to, the copy button is grayed out.

EXPECTED BEHAVIOR
-----------------------

The Copy button should be available.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Within Unifier, navigate to Document Manager > Documents
  2. Click on gear icon next to a folder or a file, select copy
  3. In the "Copy - Select Destination Folder" window that comes up, the copy button is grayed out. 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot copy a file or folder from one folder to another folder in Document Manager.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.