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Checkout on Android Mobile Devices Throws Console Error "jquery.masked.js?bust=19.4.9:formatted:213 Uncaught TypeError: Cannot read property {xyz} of undefined" (Doc ID 2612643.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When process checkout on Android mobile devices, it returns following message:

"Please ensure you have completed all mandatory fields and corrected invalid entries"

There is also following browser console 

It looks like not all form data were recognized.

Reproducible Steps
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to mobile devices
  2. Add a product to cart and process to checkout
  3. Fill up all mandatory fields including phone numbers
  4. Submit the order and notice the above error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Workaround


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