My Oracle Support Banner

Checkout on Android Mobile Devices Throws Console Error "jquery.masked.js?bust=19.4.9:formatted:213 Uncaught TypeError: Cannot read property {xyz} of undefined" (Doc ID 2612643.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


When process checkout on Android mobile devices, it returns following message:

"Please ensure you have completed all mandatory fields and corrected invalid entries"

There is also following browser console 

It looks like not all form data were recognized.

Reproducible Steps
The issue can be reproduced at will with the following steps:

  1. Login to mobile devices
  2. Add a product to cart and process to checkout
  3. Fill up all mandatory fields including phone numbers
  4. Submit the order and notice the above error




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.