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Fail To Modify The User Attributes In Cloud Admin Tool (Doc ID 2613256.1)

Last updated on DECEMBER 10, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to modify the user's First Name and Last Name in the Cloud Admin tool,
the following error occurs.

ERROR
-----------------------
[UserResource] - Creating/Assigning Application Access for Users: 1
[UserResource] - Processing User(1/1): XXXXX
[UserResourceApi] - Assigning Application Access failed for user XXXXX
[UserResource] - Modifying User Attributes Failed for User: XXXXX


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log on Cloud Admin tool
  2. Select an user on User Administration.
  3. Modify the user attribute (e.g. First Name and Last Name). It fails with above error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot modify the user attribute in Cloud Admin tool.

Cause

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In this Document
Symptoms
Cause
Solution


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