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Lead Status Getting Blank After Lead Processing Activity (Doc ID 2613322.1)

Last updated on OCTOBER 27, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.07.0 version, Leads, Sales Campaigns

Lead Status getting blank after Lead processing activity


Leads were created without performing the qualification assessment. When the lead processing activity is executed, it makes the status blank for those leads. Actually it should not update the status since the leads do not fall under the qualification criteria.

This is happening to all leads whose current status is unqualified and no qualification is performed.

To reproduce the issue:
Create a lead
Make sure the qualification status is unqualified
Go to Lead processing activities
Run a qualification processing activity
Check the lead
Status will be updated to blank

How to solve this?
 

Solution

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In this Document
Goal
Solution
References


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