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Workflow Type Record: When Opening a Draft and Trying to Send the Record to the Next Step There Are No Users Available to Select in the 'To' Field (Doc ID 2613528.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Primavera Unifier Cloud Service - Version 18.8.11.0 to 18.8.13.0 [Release 18.8]
Primavera Unifier Cloud Service - Version 19.5 to 19.10 [Release 19.5 to 19.10]
Primavera Unifier - Version 18.8.11.0 to 18.8.13.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

When a Draft of a workflow type Business Process record is opened from the Home tab:

Expected Result

From the 'Home > Drafts' workspace the user is should be able to populate the 'To' field when sending the record to the next step in the workflow.

Actual Result

From the 'Home > Drafts' workspace the user is unable to populate the 'To' field when trying to send the Draft workflow type record to the next step in the workflow.
However, from the Drafts node in the workspace that the Draft was created in the user is able to populate the 'To' field.

Cause

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In this Document
Symptoms
Cause
Solution
References


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