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Discrepancy In Claim Creation Layout In Mainline And In Sandbox Without Doing Any Changes (Doc ID 2614278.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


Discrepancy in Claim creation layout in mainline and in Sandbox without doing any changes

Facing a discrepancy in Claim creation layout in mainline and in sandbox without doing any changes after 19D update.

When user is in mainline and open Claim creation layout, he sees 4 fields on UI. But, once create a sandbox and activate it, and without doing any changes, directly navigate to Claim object from UI. A different Claim creation layout is seen without doing any changes in Pages of Claim.

Earlier there was no issue like that before 19D (Unified Sandbox) update in the environment.


The layouts should be the same




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