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IDCS:- SP Initiated Flow Fails With Error "There is a problem with your account. Please contact Support" (Doc ID 2615049.1)

Last updated on JANUARY 12, 2022

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

Oracle Identity Cloud Service (IDCS): Service Provider (SP) Initiated Single Sign-on (SSO) getting error "There is a problem with your account. Please contact Support"
 

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure SAML application in IDCS
2 Initiate SP initiated SSO from the SAML application.
3. IDCS throws the error on receiving the SAML AuthNRequest 
 
 

Cause

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In this Document
Symptoms
Cause
Solution


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