My Oracle Support Banner

File Download From UCM Server Failing: The Fusion Applications Virus Scan Has Been Deferred (Doc ID 2615260.1)

Last updated on NOVEMBER 30, 2022

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

File Download from UCM Server failing: The Fusion Applications Virus Scan has been deferred

User is getting an error while trying to download a particular BI report from UCM

BI scheduler web service is used to run the BI report. Once the report is complete, the user is utilizing UCM RIDC-Jar (provided by Oracle) to connect to UCM to download the the BI report to their server.
This is working fine with other reports.

Note: when trying to download the report from UCM out of 10 times only 2 to 3 times in day it is working.


ERROR
-----------------
StatusMessage=Unable to download file. The Fusion Applications Virus Scan has been deferred and has not completed yet. Please try again.
StatusMessageKey=!csUnableToDownloadFile!$The Fusion Applications Virus Scan has been deferred and has not completed yet. Please try again.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.