My Oracle Support Banner

Error when create Adjustment: The account generator cannot derive information for one or more of these accounts: 1) COA 3001 2) ORG Account ID -1 3) Subaccount ID 30000000XXXXXXX. (AR-855728) (Doc ID 2615401.1)

Last updated on MAY 11, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Billing - Transactions

Trying to create an adjustment to an invoice with transaction type: "XXXXXXXXX" and the following error is encountered.


ERROR
-----------------------
The account generator cannot derive information for one or more of these accounts: 1) COA 3001 2) ORG Account ID -1 3) Subaccount ID 300000001749285. (AR-855728)
ORA-20001: (AR-855636)
arp_process_adjustment.insert_adjustment exception: ORA-20001: (AR-855636)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manage transaction: Search for Invoice: 27 with transaction type: XXXXXXXXX
2. Enter adjustment and click Save

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot create adjustments to a specific transaction type

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.