Error when create Adjustment: The account generator cannot derive information for one or more of these accounts: 1) COA 3001 2) ORG Account ID -1 3) Subaccount ID 30000000XXXXXXX. (AR-855728)
(Doc ID 2615401.1)
Last updated on DECEMBER 09, 2021
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, Billing - Transactions
Trying to create an adjustment to an invoice with transaction type: "XXXXXXXXX" and the following error is encountered.
ERROR
-----------------------
The account generator cannot derive information for one or more of these accounts: 1) COA 3001 2) ORG Account ID -1 3) Subaccount ID 300000001749285. (AR-855728)
ORA-20001: (AR-855636)
arp_process_adjustment.insert_adjustment exception: ORA-20001: (AR-855636)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manage transaction: Search for Invoice: 27 with transaction type: XXXXXXXXX
2. Enter adjustment and click Save
BUSINESS IMPACT
-----------------------
Due to this issue, users cannot create adjustments to a specific transaction type
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |