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Applying Credit Memo To Invoice Getting AR-856420 ERROR Ship To Customer Is Invalid (Doc ID 2615417.1)

Last updated on DECEMBER 15, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

When trying to create a credit memo applied against a transaction following error occurs

ERROR
-----------------------
The ship-to customer that you selected is invalid. (AR-856420)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Billing -> Manage Transactions. Query for transaction number XXXXXX .
2. Click on Actions -> Credit Transaction
3. The credit memo is created but when user selects credit entire balance error pops up the ship-to customer that you selected is invalid (AR-856420 )


Cause

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In this Document
Symptoms
Cause
Solution


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