My Oracle Support Banner

Applying Credit Memo To Invoice Getting AR-856420 ERROR Ship To Customer Is Invalid (Doc ID 2615417.1)

Last updated on DECEMBER 15, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


When trying to create a credit memo applied against a transaction following error occurs

The ship-to customer that you selected is invalid. (AR-856420)

The issue can be reproduced at will with the following steps:
1. Go to Billing -> Manage Transactions. Query for transaction number XXXXXX .
2. Click on Actions -> Credit Transaction
3. The credit memo is created but when user selects credit entire balance error pops up the ship-to customer that you selected is invalid (AR-856420 )


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.