DEACTIVATED PARTNER CONTACT STILL APPEAR IN MRU SEARCH IN OWNER FIELD IN OPPORTUNITY
(Doc ID 2615671.1)
Last updated on NOVEMBER 29, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.
Deactivated Partner Contact still appear when search in Owner field in Opportunity page.
Like in popup search, deleted partner contact does not appear, same way it should not appear in most recent list as well
The issue can be reproduced at will with the following steps:
-- Edit partner > go to Partner Contacts subtab > search for XXPARTNER > can see contact , but there is no associated user account
-- Remove / delete this contact row from Partner Contacts ,
-- save the changes
-- now go to Navigator > Tools > Scheduled Processes > run processes
Synchronize Person Records
Send Pending LDAP Requests
Retrieve Latest LDAP Requests
-- now logout and relogin as same user
-- go to Opportunities > Create or edit existing opportunity > go to Owner field >
click on drop down > choose and click on Search >
in popup - give first name = XX and search , no results seen
-- But strangely, we see name still appearing in MRU list like in
Opportunities > Create or edit existing opportunity > go to Owner field >
start typing XX, recent values show this record,
and allows user to successfully set as owner
and even user can successfully save opportunity record with this inactive contact as owner;
-- but when we click on this Owner link, blank popup appears
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