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OK-SEC0001 Error In Knowledge Setup (Doc ID 2615809.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Goal

I'm trying to author Knowledge articles for use in HR Help Desk SRs, following these articles:
https://docs.oracle.com/en/cloud/saas/sales/18c/faeuk/implementing-knowledge-in-engagement-cloud.html#FAEUK2425257
https://docs.oracle.com/en/cloud/saas/sales-and-b2b-service/19d/faeuk/use-knowledge-with-service-requests.html#FAEUK3223057

Unfortunately I am getting the following error messages:

Manage Knowledge Locales

"User not allowed to perform operation. [OK-SEC0001]"

Manage Knowledge User Groups
(and most other Knowledge tasks)

"Service is temporarily unavailable. Please try again later or contact your system administrator."

I have checked Knowledge is provisioned for use in Offerings -> Service and Helpdesk

I have also tried with another admin user with the same results.

Solution

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In this Document
Goal
Solution
References


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