My Oracle Support Banner

Emails: Email Click Map Report percentage calculation is wrong (Doc ID 2616071.1)

Last updated on JANUARY 24, 2020

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

The Click Map report (Dashboards > Email Performance) is showing the wrong percentage for several links. The email has ### total clicks. The link shows ## total clicks and (##/### x 100), does not match the percentage assigned to the link.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Related Reading
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.