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Emails: Email Click Map Report percentage calculation is wrong (Doc ID 2616071.1)

Last updated on JANUARY 31, 2023

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

The Click Map report (Dashboards > Email Performance) is showing the wrong percentage for several links. The email has ### total clicks. The link shows ## total clicks and (##/### x 100), does not match the percentage assigned to the link.

Cause

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In this Document
Symptoms
Cause
Solution
 Related Reading
References


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