Oracle Cloud Hosted Users Suddenly Receive the Error - Unable to Connect to the Database. Please run the Database Configuration Tool or Contact Your Administrator.
(Doc ID 2616471.1)
Last updated on DECEMBER 04, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
When attempting to log into production environment (cloud connect),
the following error occurs. Affecting ALL users.
Unable to connect to database. Please run the database configuration assistant or contact your administrator.
NOTE: In this scenario all users were able to login to P6 Professional previously.
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