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Oracle Cloud Hosted Users Suddenly Receive the Error - Unable to Connect to the Database. Please run the Database Configuration Tool or Contact Your Administrator. (Doc ID 2616471.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into production environment (cloud connect),
the following error occurs. Affecting ALL users.

ERROR
-----------------------
Unable to connect to database. Please run the database configuration assistant or contact your administrator.

NOTE: In this scenario all users were able to login to P6 Professional previously.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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