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Create Baseline Or Copy/Paste Project Jobs Stuck In Pending Using P6 Pro Cloud Connect (Doc ID 2616697.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When attempting to copy/paste project or create a new baseline in P6 Professional, the Job Service Status window shows jobs as Pending.

EXPECTED BEHAVIOR
-----------------------
When attempting to copy/paste project or create a new baseline in P6 Professional, the job should go from Pending --> Running --> Completed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to P6 Pro Cloud Connect
  2. Go to Project --> Maintain Baselines --> Add --> Save a copy of the the current project as a new baseline
  3. Prompt shows up: "Job has been scheduled. See Job Status for more details".
  4. Close the Maintain Baselines pop-up window.
  5. Go to Tools --> Job Status, review the Create Baseline(s) job
  6. Job Type "Create Baseline", has a Job Status of "Pending" and stays like that perpetually, never changes to "Complete".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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