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OFFICE 365 : Can you sync attachments on an activity single directionally ? (Doc ID 2618527.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Generic (Platform Independent)

Goal

Users have a use case where they are sharing activity with attachments to Sales CLoud . Once the activity and the attachments are shared with Engagement Cloud , the users delete these attachments from Outlook .

The users want the attachments to remain in Engagement Cloud , and not sync back to Outlook . But after the next sync runs , the Activity - attachments are brought back to Outlook by the sync engine .

Can this use case be supported ?

Solution

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Goal
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