My Oracle Support Banner

Office 365: Task List Fields - Account Missing (Doc ID 2619060.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------


I modified an existing Task List in O365 and published the sandbox. All changes are visible, expect for the Account field, which, even though it is defined to be on the list, it does not appear on the layout.


EXPECTED BEHAVIOR
-----------------------
The account field should have appeared on the layout

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to application composer
2. Productivity Applications Setup
3. Click on Cx Cloud Office 365
3. Expand Task
4. Create a new list
5. Add account
6. All changes are visible in Office 365 except the Account field

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot show Account field on Task list.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.