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Email Filters Not Catching Out-of-Office Notifications (Doc ID 2619191.1)

Last updated on APRIL 21, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Goal

We have below email filters created to reject auto response.
[A-Za-z0-9._ %+-/(/)/[/]]*Out of Office[A-Za-z0-9._ %+-/(/)/[/]]*
[A-Za-z0-9._ %+-/(/)/[/]]*Automatic reply:[A-Za-z0-9._ %+-/(/)/[/]]*

The agent send an email from SR to the primary contact, but the primary contact is out of office. So there was an OOO auto reply send back to the system and a new SR is created for this.  We need the email filter to prevent this from happening.


Solution

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In this Document
Goal
Solution
References


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