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Invoking a SaaS / Fusion Applications endpoint is intermittently failing with 401 Unauthorized (Doc ID 2619298.1)

Last updated on DECEMBER 11, 2019

Applies to:

SOA Suite Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

A production SOACS service is intermittently failing with 401 Unauthorized when invoking a SaaS / Fusion Applications endpoint:

<bpelFault><faultType>0</faultType><remoteFault xmlns="http://schemas.oracle.com/bpel/extension">
<part name="summary">
<summary>oracle.fabric.common.FabricInvocationException:
Unable to invoke endpoint URI
"https://xxxx.fa.us2.oraclecloud.com:443/xmlpserver/services/ExternalReportWSSService" successfully due to: javax.xml.soap.SOAPException:
javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
</summary>
</part>
<part name="code">
<code>401</code>
</part>
<part name="detail">
<detail>Unable to invoke endpoint URI
"https://xxxx.fa.us2.oraclecloud.com:443/xmlpserver/services/ExternalReportWSSService" successfully due to: javax.xml.soap.SOAPException:
javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
</detail>
</part>
</remoteFault>
</bpelFault>

When this happens, subsequent invocations of the SaaS endpoint fail with 401 for a period of around 30 minutes, after which the problem seems to resolve itself.

Cause

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In this Document
Symptoms
Cause
Solution


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