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Why Some Transactions Are In Eligibility Error Status ? (Doc ID 2619744.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

User identified that a few transactions are not getting calculated and have Eligibility Error status even though it has the same credit category.

Sample Transactions :
Transaction Number              Event Date    Credit Category   Status
12191640818894258286       2019-08-31  CC1                   ELIGIBLE
12272653918792028438       2019-09-15  CC1                   ELIGIBILITY_ERROR

The credit category CC1 is on the participant's compensation plan setup and is assigned till 2023-12-31.

Cause

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In this Document
Symptoms
Cause
Solution


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