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Qualification Score not getting updated if exposed on Lead Summary Page (Doc ID 2619870.1)

Last updated on DECEMBER 12, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Lead Score is not getting updated even after waiting for some time or saving it for 3 times

EXPECTED BEHAVIOR
-----------------------
Lead score should be updated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Leads --> Lead Assessment
2. Complete the Assessment
3. Navigate back to Lead Summary page and check the Qualification Score field Lead Score Field

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the change in the Lead score.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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