Qualification Score Not Getting Updated If Exposed On Lead Summary Page
(Doc ID 2619870.1)
Last updated on OCTOBER 27, 2021
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, Leads, Sales Campaigns
ACTUAL BEHAVIOR
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Lead Score is not getting updated even after waiting for some time or saving it for 3 times
EXPECTED BEHAVIOR
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Lead score should be updated
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Leads --> Lead Assessment
2. Complete the Assessment
3. Navigate back to Lead Summary page and check the Qualification Score field Lead Score Field
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |