My Oracle Support Banner

RPASCE: Batch Jobs Are Getting Stuck and Users Cannot Logon (Doc ID 2619882.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle Retail Predictive Application Server Cloud Edition - Version 18.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 18.0 and later
Information in this document applies to any platform.

Symptoms

Occasionally batch jobs are getting stuck abruptly and users may be unable to login to the application. No errors are written to batch logs regarding the error. To resolve the issue, it is necessary to kill the stuck job and bounce the LDIPs.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.