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RPASCE: Batch Jobs Are Getting Stuck and Users Cannot Logon (Doc ID 2619882.1)

Last updated on JULY 02, 2020

Applies to:

Oracle Retail Predictive Application Server Cloud Edition - Version 18.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 18.0 and later
Information in this document applies to any platform.

Symptoms

Occasionally batch jobs are getting stuck abruptly and users may be unable to login to the application. No errors are written to batch logs regarding the error. To resolve the issue, it is necessary to kill the stuck job and bounce the LDIPs.

Cause

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