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No Data Is Available Because Your P6 User Name Is Not Valid for Connecting to the Reporting Database. to Resolve This Issue, Contact Your Administrator. (Doc ID 2620055.1)

Last updated on JANUARY 16, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.11 and later
Information in this document applies to any platform.

Symptoms

User is not able to see any reports in P6 Web's Reports page. The following message appears when the user tries to navigate to the Reports page:

ERROR

No data is available because your P6 user name is not valid for connecting to the reporting database. To resolve this issue, contact your administrator.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6Web
2. Click the "Reports" tab.
3. Observe reported error.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the user cannot access the P6Web --> Reports tab.

Cause

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In this Document
Symptoms
Cause
Solution
References


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