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Can you notify the Primary Contact for all SR updates? (Doc ID 2620135.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Goal

We're wondering if there at any point will be functionality in HelpDesk to add automated response email to primary contact when a ticket has been updated. As of right now this only works when the receiver of the email notification is a Helpdesk agent, but we'd like this functionality for the primary contact as well. Is this something that's on the roadmap?
 

Solution

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Goal
Solution


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