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O365 Standard Sync Job UI Status Not Updating (Doc ID 2621744.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
O365 Standard Sync Job UI status not updating

The Outlook 365 Standard Sync Job UI status appears to be stuck. However, the jobs are still running and syncing.

EXPECTED BEHAVIOR
-----------------------
O365 Standard Sync Job does not finishes in Scheduled Process

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Schedule O365 Standard Sync Job
2. The job never finishes in the Scheduled Process UI but the data is getting synchronized correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot confirm if the sync is working or not as the job never finishes.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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