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Invalid File Upload - Smooch Is Not Returning Focus To The BOT (Doc ID 2621799.1)

Last updated on DECEMBER 30, 2019

Applies to:

Mobile Cloud Enterprise - Version 17.4.1 to 17.4.1
Information in this document applies to any platform.


Smooch does not return focus to the Bot.

When an invalid file type is uploaded, the user is presented with an error in the chat Window: "Message not delivered. Click to retry"

The problem is though that the Smooch upload does not cause focus to be returned back to the BOT flow and this just appears to hang to the user.

The only point they can get a response back from the BOT is if they type something.




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