Internal Server Error Message When Users Try To Navigate To Shell
(Doc ID 2622474.1)
Last updated on JUNE 16, 2021
Applies to:
Primavera Unifier Cloud Service - Version 18.8.12.0 to 19.8 [Release 18.8 to 19.8]Primavera Unifier - Version 18.8.12.0 and later
Information in this document applies to any platform.
Symptoms
On Unifier : Version 19.7
When attempting to open the Shell to load the tree structure, the following error occurs.
ERROR
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Internal Server Error
STEPS
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The issue can be reproduced at will with the following steps:
- Sign into the environment
- Select the project/shell
- Expand the project and click on a node to load the tree structure
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot access the shell to load the tree structure.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |