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Internal Server Error Message When Users Try To Navigate To Shell (Doc ID 2622474.1)

Last updated on APRIL 22, 2020

Applies to:

Primavera Unifier Cloud Service - Version 18.8.12.0 to 19.8 [Release 18.8 to 19.8]
Primavera Unifier - Version 18.8.12.0 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Version 19.7

When attempting to open the Shell to load the tree structure, the following error occurs.

ERROR
-----------------------
Internal Server Error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Sign into the environment
  2. Select the project/shell
  3. Expand the project and click on a node to load the tree structure


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the shell to load the tree structure.

Cause

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In this Document
Symptoms
Cause
Solution
References


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