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Lead Creation From Contact Module Is Throwing An Error - A JSONObject text (Doc ID 2622859.1)

Last updated on DECEMBER 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Leads, Sales Campaigns

When trying to create a lead record from the details page of a Contact record, an error message is received.
The lead creation is working fine when this is performed from the Leads landing page.

ERROR
-----------------------
A JSONObject text must begin with '(') at 1(character 2 line 1)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a Contact record
2. Go to Leads sub-tab
3. Press on the Create Lead button
4. Receive the error message

Cause

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In this Document
Symptoms
Cause
Solution
References


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