Understanding the Difference between Conversation Analytics Totals and Intent Resolution
(Doc ID 2622860.1)
Last updated on DECEMBER 25, 2019
Applies to:Oracle Digital Assistant - Version 19.1.5 and later
Information in this document applies to any platform.
Analytics result numbers appear to be inconsistent:
Reviewing data from earlier periods for a Skill, there is a total of 6,6K conversations. But in intents graph it only shows intent resolution for about 2K conversations.
Why is there a difference of 4.6K conversations if "unresolvedIntent" appears in the graph and the skill does not have other intents?
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