My Oracle Support Banner

Understanding the Difference between Conversation Analytics Totals and Intent Resolution (Doc ID 2622860.1)

Last updated on DECEMBER 25, 2019

Applies to:

Oracle Digital Assistant - Version 19.1.5 and later
Information in this document applies to any platform.

Goal

Analytics result numbers appear to be inconsistent:

Reviewing data from earlier periods for a Skill, there is a total of 6,6K conversations. But in intents graph it only shows intent resolution for about 2K conversations.

Why is there a difference of 4.6K conversations if "unresolvedIntent" appears in the graph and the skill does not have other intents?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.