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"The user is not authorized to acces the resource" UI Error Seen When "Launch Store as Customer" is Clicked by Occs-Agent User (Doc ID 2622876.1)

Last updated on JANUARY 08, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When occs-agent user opens up a shoppers profile and uses the "Launch Store as Customer" button to browse the storefront they are seeing "The user is not authorized to acces the resource" error.
In the Developer Tools network tab you can see this error is being returned on getOrganizations calls.

Thus this error is additionally only seen when "Launch Store as Customer" is used on a b2b shopper profile (otherwise no getOrganizations calls are made).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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