My Oracle Support Banner

Incident Error On Creating Service Request Due To SVC_SR_DEFAULT_SEVERITY_CD Having Null Value (Doc ID 2623601.1)

Last updated on JUNE 24, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Service Requests

When attempting to create Service Requests, the following error occurs.

An application error occurred. See the incident log for more information.

Replication Steps:
1. Navigate to Service Request application
2. Create Service Request button


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.