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Incident Error On Creating Service Request Due To SVC_SR_DEFAULT_SEVERITY_CD Having Null Value (Doc ID 2623601.1)

Last updated on JUNE 24, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Service Requests

When attempting to create Service Requests, the following error occurs.


An application error occurred. See the incident log for more information.


Replication Steps:
1. Navigate to Service Request application
2. Create Service Request button


Cause

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In this Document
Symptoms
Cause
Solution


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