Belgium Bank Account Number Error After Updating The Account Name (Doc ID 2624010.1)

Last updated on AUGUST 04, 2022

Applies to:

Symptoms

On : 11.13.19.07.0 version, Manage Supplier
Belgium Bank Account Number Error after updating the Account Name

We are testing to update the bank account name initially created for the Supplier. After the bank account is added, there is somewhat a need to update/ correct the Bank Account Name.
However, the system gives error identifying that the account number is incorrect even if it was not touched or revised. This is only experienced for Belgium suppliers. Other country seems fine and working as expected.

ERROR
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Error 1: Enter a value in the field Account Number with the following number of characters: 12. (CE-660080)
Error 2: Enter the Account Number in the 999-9999999-99 format. (CE-660163)

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Procurement > Suppliers > Search > Open supplier Profile > Payments > Bank Accounts
2. Add a Bank account from the list
3. Click on Bank Account Name to edit the name
4. Change name and save. Error 1 occurs
5. Modify bank account number and save. Error 2 occurs
6. Change account number format and error goes away.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users has to modify account number length and format before saving bank account.

Changes

Cause

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