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Company Not Serviced in Facility Error When user Try to Select the Child company and Facility (Doc ID 2624414.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 9.0.0 and later
Information in this document applies to any platform.


On : NA version, Core Product Functionality

Unable to proceed to a Facility even if the user has access to both Company and Facility

A Facility is created under a Company. And user is given access to both Company and Facility.
But when user tries to switch Company and Facility, system throws error : "Company DP not serviced in Facility BA"


DP is the Master Company in Facility DC01, which was created from the Product Team while providing the instance.

Under which another company "DE" is created.

Now a new facility "BA" is created giving "DE" as the Parent Company.

User is given access to both the Company+Facility.

Now when user logs in and tries to switch Company, system throws the error.

Company DP not serviced in Facility BA

The issue can be reproduced at will with the following steps:
1. Try to select the company DP
The issue has the following business impact:
Due to this issue, users cannot log in the DP


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