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Company Not Serviced in Facility Error When user Try to Select the Child company and Facility (Doc ID 2624414.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 9.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Core Product Functionality

Unable to proceed to a Facility even if the user has access to both Company and Facility

A Facility is created under a Company. And user is given access to both Company and Facility.
But when user tries to switch Company and Facility, system throws error : "Company DP not serviced in Facility BA"

Example:

DP is the Master Company in Facility DC01, which was created from the Product Team while providing the instance.

Under which another company "DE" is created.

Now a new facility "BA" is created giving "DE" as the Parent Company.

User is given access to both the Company+Facility.

Now when user logs in and tries to switch Company, system throws the error.

ERROR
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Company DP not serviced in Facility BA




STEPS
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The issue can be reproduced at will with the following steps:
1. Try to select the company DP
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The issue has the following business impact:
Due to this issue, users cannot log in the DP

Cause

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In this Document
Symptoms
Cause
Solution
References


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