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FA: SCM: OM: Submitting an Order Fails With: The credit check for customer XXXXX failed for the following reason: No credit case folder was created because an active case folder exists. (Doc ID 2624901.1)

Last updated on APRIL 06, 2021

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Goal

Submitting an order fails with:

The credit check for customer XXXXX failed for the following reason: No credit case folder was created because an active case folder exists.

NOTE:

1. The order was copied from an existing order.
2. Lines on the original order were changed overriding header information.
3. The Sold to Customer was changed on the copied order.

Solution

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In this Document
Goal
Solution


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