My Oracle Support Banner

Error when Clicking Action [An unknown error has occurred. User does not have permission to view this page.] (Doc ID 2626925.1)

Last updated on JANUARY 15, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When clicking an action on a quote, a user or subset of users receive the following error message:

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
   To help us track this error, please note the date and time in your report: xxxx-xx-xx xx-xx-xx.

Beneath the error message, this message shows as well:

User does not have permission to view this page.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.