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Okta - IDCS SSO Configuration Is Failing (Doc ID 2627022.1)

Last updated on SEPTEMBER 27, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


Okta integration as IdP with IDCS

When attempting to access cloud account using okta as IdP, the following error occurs.


IDCS log message : The Federation partner<alphaNumeric_Value> is not recognized.


UI error message : There is a problem with your account. Please contact support.

The issue can be reproduced at will with the following steps:
1. Login to
2. Provide cloud account name = <cloud_Account_Name>
3. Choose <OktaIDP> to login
4. Redirected to Okta login challenge page.
   Provide user credentials


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