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Outlook 365: Error in Sharing Email Only Reproducible in Outlook Desktop Client, not in Outlook Web client (Doc ID 2627650.1)

Last updated on JANUARY 13, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Sales for Microsoft Office 365

Sharing an email via Engagement Cloud plug in

When sharing an email to an opportunity from Outlook desktop client, it gives 2 errors

ERROR
-----------------------
Attribute AssigneeId in ActivityAssigneeEO is required
Attribute ContactId in ActivityContactEO is required

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open plug in in outlook
2. click SHARE
3. select an opportunity or lead and click Save
4 see error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot share email with opportunity

Cause

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In this Document
Symptoms
Cause
Solution
References


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