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Is it Possible to Refund Money for Already Fulfilled Order Without Returning Any Products? (Doc ID 2627727.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


Is it possible to refund for a fulfilled Order without returning the product? For example, when an order is submitted an item's price was $50, then it became on sale and its price is now $40. In this type of situation a shopper can call in and ask for refund of $10 thus would like to refund the money using Agent. 


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