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Order Is Hold Though Customer Is Having Credit Limit (Doc ID 2628419.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

Customer has a credit limit defined 450,000. While processing the sales order for an amount of '1023.75 AED', system is throwing an error:

ERROR
-----------------------
Credit authorization declined for customer account number because the account is on credit hold. The order lines that failed are now on hold.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the order
2. Submit the order
3. Order goes into error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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