My Oracle Support Banner

User Unable To Log Into Primavera Virtual Desktop (PVD) With Error "Network Level Authentication: credentials rejected" (Doc ID 2628475.1)

Last updated on MARCH 12, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.10 and later
Information in this document applies to any platform.

Symptoms

Issue affects cloud customers using P6 Professional via PVD (Primavera Virtual Desktop)


ERROR

Trying application server <company-url>.oraclevpn.com
Starting execution protocol engine
 
Session failed: Network Level Authentication: credentials rejected.
Please retry the launch whilst holding down the Shift key.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.