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Passport: HireVue returned an error: 'Bad credentials or user not found. Please contact customer support for help.' (Doc ID 2628578.1)

Last updated on FEBRUARY 28, 2023

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 19C and later
Information in this document applies to any platform.


HireVue assessment status is "Unable to process." 

To view the error from HireVue: 

1. Log into the zone.
2. Click on Recruiting.
3. Search for candidate.
4. Click on relevant submission on candidate card.
5. Click on the Screening section. 
6. Locate appropriate request.
7. Click "Details."
8. Review error message in the assessment details: 



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