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All SEs Are Automatically Getting Discarded, Irrespective Of Standard Or Custom Sources (Doc ID 2628772.1)

Last updated on JANUARY 22, 2020

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Revenue is not recognized - All SEs are automatically getting discarded

Satisfaction events (SEs) were loaded at time with the contract header and lines and at times after contract was created.
The SEs end up in discard status automatically. This can be seen from the contract UI. However, the sublines records themselves are in 'PROCESSED' status.


EXPECTED BEHAVIOR
-----------------------
Satisfaction events should not get discarded.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import contract
2. Review satisfaction events are discarded.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is in between SIT testing. Go-live is scheduled next month.

Cause

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In this Document
Symptoms
Cause
Solution


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