My Oracle Support Banner

Using IDCS: User Failed to Login with the Error: "User is configured for Delegated Authentication but can't connect to Microsoft Active Directory server or the Identity Bridge. Offline mode is enabled, but user does not have offline credentials." (Doc ID 2628936.1)

Last updated on JUNE 19, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


Using Identity Cloud Service (IDCS) for Single Sign-on (SSO):

Some users are unable to log in via SSO and got the following error:

The issue can be reproduced at will with the following steps:
1. Go to the SSO login page
2. Enter Username/Password
3. Login fails with the error:
A system error has occurred in Oracle Identity Cloud Service.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.