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Consumer Goods Contracts ESS AcoGenerateComplianceHistory and AcoGenerateBenefitSettlement Jobs Do Nothing (Doc ID 2629098.1)

Last updated on JUNE 15, 2020

Applies to:

Oracle Fusion Sales for Consumer Goods - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Accounts

ACTUAL BEHAVIOR
---------------
Consumer Goods Contracts ESS Jobs do nothing.
The ESS Jobs for Consumer Goods AcoGenerateComplianceHistory and AcoGenerateBenefitSettlement runs as "succeded" but do not produce any output.


EXPECTED BEHAVIOR
-----------------------
The Ess job should result with an output.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Contract for an account
2. Define one benefit eg 14% automatic discount with a condition that >= 1 item
3. An attainment is created for distribution index 1
4. Run AcoGenerateComplianceHistory
5. After succeed condition, the attainment shows nothing after process run.
6. Same as the AcoBennefitSettlement process run as "succeeded" but nothing is done.
7. No Benefit Transaction created.

Cause

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In this Document
Symptoms
Cause
Solution
References


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