My Oracle Support Banner

Consumer Goods Mobile Application Doesn´t Open In Android 6 (Doc ID 2629458.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales for Consumer Goods - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Consumer Goods Mobile App

ACTUAL BEHAVIOR
---------------
Consumer Goods Mobile application doesn´t work in Android 6

In Android 6 the application does not open correctly

After downloading Consumer goods Retail Eexecution app, it shows the app is installed.
Opening the app shows: "unpacking assets"
'Shortcut of "Retail Execution" created."

Actual app does not open , only shows ORACLE screen and stays that way

EXPECTED BEHAVIOR
-----------------------
App should open on Android 6

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. After downloading RE app, it shows the app is installed.
2. Opening the app shows: "unpacking assets"
3. 'Shortcut of "Retail Execution" created."
4. Actual app does not open

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open RE app

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.