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PRC: SSP: Requisition Action Details Shows Task Outcome Date in The Future - Approve/Reject Date Does Not Match The User Preference Timezone (Doc ID 2629799.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.19.07.0 and later
Oracle Fusion Self Service Procurement - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

Requisition Manage Approvals/Action Details

ACTUAL BEHAVIOR
---------------
Action Details
Workflow/Approver's approval date does not match the time when the the requisition was approved by the user.
For example,
Requisition is submitted/approved by user in Colombia in 10/31,Action Details / Worklist shows Approved in 1- Nov-2019.


EXPECTED BEHAVIOR
-----------------------
Workflow/Approver's list to show action's dates based on user's preference timezone. Users get confused if the Approved date does not match their timezone/shows date in the future (5 hours ahead).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Set up user's General Preferences as follows
Time Zone = Colombia

2. Create a requisition, save and submit the document for approval.

3. Approve requisition

4. Review Action Details, approved date.



Cause

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In this Document
Symptoms
Cause
Solution
References


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