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Unable to Login to Primavera Virtual Desktop (PVD) or Frequent PVD Drops or P6 Secure Global Desktop (SGD) Login Hangs After Accessing Primavera SGD Link/Direct URL (Doc ID 2631122.1)

Last updated on SEPTEMBER 22, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

  1. The user is unable to login to Primavera Virtual Desktop (PVD). 
  2. P6 Secure Global Desktop (SGD) login hangs after accessing Primavera SGD from the Cloud portal page or by typing the SGD URL directly into a browser.
  3. PVD frequently drops.

Changes

 

Cause

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