My Oracle Support Banner

Expense Mail Approval Not Show The Approve Icon for Gmail (Doc ID 2631377.1)

Last updated on JANUARY 22, 2020

Applies to:

Oracle Fusion Expenses Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Manage Expenses

When attempting to approve an Expense Report, the following error occurs.

ERROR
-----------------------
The approver cannot see the approve button


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Expense Report
2. Submit it for approval
3. Check the e-mail received

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve expenses from the e-mail received.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.