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Generic Duplicate Resolution Request Will Not Process/Run (Doc ID 2631628.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


Customer was not able to select "Generic" option and get Duplicate Resolution Request to process/submit. 

Step 1: Create a Duplicate Resolution Request manually (request status = Pending)
Step 2: Run Request Dispatch Job (request status = New)
Step 3: Select a request and Click the Process option on the Actions menu
Step 4: Click Generic and then try to submit the request.
Issue: the action is not processed, tried to submit the request and run Dispatch Job, no result

Please advise how to process a generic duplicate resolution request after selecting Process action. 


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