Is It Possible To Split Out Internal Notes For An Agent
(Doc ID 2631912.1)
Last updated on JULY 11, 2022
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 126.96.36.199.0 version, Service Request
Is it possible to split out internal notes for an agent
Is it possible to split out the visibilty of internal notes on service requests so that if the HR agent is the assigned to or on the team of the SR, they are able to see the internal notes, however if they are the primary point of contact they are not.
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